Help centre
Answers to the most common questions about the app and your account.
Account and sign-in
How do I create an account?
Open the app and tap “Register”, or scan the QR code on the customer display at your gym's checkout. You then get an email with a confirmation link. Clicking it activates your account and takes you straight to the sign-in screen.
I did not get a confirmation email.
Please check your spam folder too. An account that is not confirmed within 14 days is deleted automatically. After that you can register again with the same email address.
I forgot my password.
On the sign-in screen tap “Forgot password” and enter your email address. You get a link to set a new password.
How do I change my details or my photo?
In Settings you find “Change profile”, “Change password” and “Change photo”. The check mark at the top right of the profile saves your changes.
Gym and card
How do I connect my gym?
In the menu tap your location, then “+”, and scan your gym's QR code. Alternatively, show the registration code from the menu at the checkout.
Where do I find my membership card?
In the menu under “Membership card”. Show the QR code at the checkout. Your cards from the gym are also shown on the home screen.
Where are my receipts?
Your gym's receipts are in the menu under “eBon”. Pull the list down to refresh it.
Where do I enter my DAV number?
If your gym is a DAV section, the profile has a “DAV number” field (11 or 19 digits, no slashes). Once it is filled in, your DAV id card appears in the menu.
How do I get the newsletter?
When you register you can choose the Freeclimber Members newsletter and your gym's newsletter separately.
Your data
How do I get a copy of my data?
In the app under Help > “Request data”. We send a ZIP file with your data and your profile photo to your account's email address.
How do I delete my account?
In the app under Help > “Delete account”. Your account is locked at once and deleted for good after 7 days. Until then you can cancel the deletion with the link in the email.
What happens if I do not use the app for a long time?
After 365 days without use your account is deleted. We remind you by email 30, 14 and 7 days before. Signing in or opening the app is enough.
More questions?
Something does not work.
Report it in the app under Help > “Report a bug”. The app adds technical details such as the app version and device details by itself; a screenshot helps us too.
How do I reach you?
In the app under Help > “Contact us”, or by e-mail to info@freeclimber.app.